GKG.net provides domain registration and DNS hosting services to many ONE/Northwest clients (and to ONE/Northwest itself).  On July 8th, beginning around 8AM PDT, GKG suffered a hardware failure that knocked them completely offline until around 2:30 PM PDT.

During that period of time, any ONE/Northwest clients who had DNS services at GKG had their websites and email services become unavailable.  ONE/Northwest's servers were still up, but with no DNS service from GKG.net, client domains couldn't be resolved successfully and the sites became unreachable.

We offer our apologies to anyone who was affected by this outage.  Downtime is never fun, and this was no exception.

DNS hosting is generally a very reliable service, and GKG has had an excellent track record over the past few years.  Unfortunately, that solid record got a pretty big black mark today.

Here's what we're doing to make sure this doesn't happen again:

1. We're moving all of our clients' DNS records from GKG to a master ONE/Northwest account at ZoneEdit.com.  ZoneEdit is an alternative DNS provider we've been using for a while, and we'll now make them our only primary DNS provider.
2. We'll also maintain backup copies of the DNS records on a ONE/Northwest-controlled server, so they can serve as a backup if ZoneEdit ever experiences this type of failure (very unlikely).

We'll be able to make these changes automatically in the background.